Relax-A- Realm

We must receive payment in full for your order before it can be accepted. Once your credit card has been authorised and the stock has been checked, we will send you an email receipt confirming your order. Please keep this receipt for your records.
We can only accept orders for items that are in stock. If we are not able to fulfil an order we have accepted, your credit card will be re-credited with the original price and we will notify you by email. In no circumstances will we be liable to you for any additional amounts.
If an item is highlighted as PREORDER, that part of your order will be dispatched as soon as possible, however there may be a delay as we wait for the delivery from our supplier.
We reserve the right to refuse to supply to any person for whatever reason. We also reserve the right to withdraw any goods from the Website at any time and/or remove or edit any materials or content on the Website. We will not be liable to you or any third party by reason of our: withdrawing of any goods from the Website whether or not such goods have been sold; removing or editing content on the Website, or, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
All prices are quoted in British Sterling (£) and are inclusive of UK sales tax (VAT). The current rate of VAT is 20%.
Purchases may be paid for by using a debit or credit card through PayPal our online payment facility. All prices are in pounds sterling (£), and are payable in pounds sterling (£), plus any applicable taxes.

You may normally cancel your order (once accepted by us) for any reason up to the point of dispatch (normally the next working day). If you do cancel the contract within this time, any payments made by you will be refunded in full within 30 days.

Delivery is by Royal Mail or Parcelforce with a standard charge of £5.50 per order (regardless of size of the order). Shipping for orders outwith the UK and EIRE are calculated seperately and are invoiced appropriately.

We aim to dispatch all orders within 1-2 working days.

As we all know Royal Mail cannot 100% guarantee delivery , but they are pretty reliable! In fact, 97% of their First Class items are delivered the next working day.

We cannot take responsibility for delays in delivery by Royal Mail outside of our control including industrial action and subsequent disruption to the service. We endeavor to keep our customers informed so that they are aware of the situation and know when to expect possible delays.

The Royal Mail catagorises a parcel as lost if undelivered after 15 working days. If your parcel has not arrived after 15 working days, we will issue a refund or send your order again, whichever you prefer.

Currently orders placed online can only be delivered to addresses within the UK and EIRE, however if you wish to place an order from outside the UK or EIRE, please email your order to relaxarealm@live.co.uk and we will calculate the shipping for you and send you an updated invoice for your consideration.

We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied, you may return any item in its original condition* for a full refund within 14 working days of delivery. To do so please email us within 7 working days of receipt of the item. at relaxarealm@live.co.uk

If you are returning the goods owing to defects, incomplete or incorrect delivery we will refund you both the price you paid for your goods (inclusive of the initial delivery charge) and the recorded delivery costs for the return postage from the original delivery point to our distribution centre, please enclose a valid till receipt indicating the return postage costs.

If you return items for reasons other than defects in the goods, incomplete orders or incorrect delivery, you will be required to pay for the return of the item to us. Please ensure that the package is wrapped securely and for your protection we recommend that you use a recorded delivery service as we cannot accept liability for goods lost in transit.
Please enclose the following details: Your name, Your Address, Your order ID number , Reason for return/exchange, With your returned products and send it to:
Customer Services, Relax-A-Realm, Tanygraig Fach, Ystumtuen, Aberystwyth, SY23 3AF.

Refunds will only be made against the original credit/debit card used.

We aim to handle your returns within seven working days of receiving the goods. We will make the refund within thirty (30) days of being informed of your request for a refund.
This returns & refunds policy does not affect your statutory rights.
If you have any queries concerning our returns & refunds policy please contact us.

*Original condition means that there are no scratches or marks on the item and the items packaging has not been opened, damaged.and the seal is intact

The following applies to any information you provide to us, for example during any registration or ordering process:
You authorise us to use, store or otherwise process any personal information which relates to and identifies you, including but not limited to your name and address, to the extent reasonably necessary to provide the services which are available through our website by us or our sub-contractors. If you obtain or choose to buy Products through our website then we may collect information about your buying behaviour and if you send us personal correspondence such as e-mails or letters then we may collect this information into a file specific to you. All such information collected by us shall be referred to in these Terms and Conditions as 'Personal Information';

You undertake that all details you provide to us for the purpose of purchasing goods or services which may be offered by us on our website will be correct, that the credit or debit card, or any electronic cash, which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any goods or services. We reserve the right to obtain validation of your credit or debit card details before providing you with any goods or services.

If you have any complaints, you should direct them to us via e-mail at relaxarealm@live.co.uk or by post to Relax-A-Realm, Tanygraig Fach, Ystumtuen, Aberystwyth, SY23 3AF

We may alter these terms and conditions from time to time and post the new version on our website, following which all use of our website will be governed by that version. You must check the terms and conditions on the website regularly.

These Terms and Conditions and your use of our website are governed by English law and you submit to the non-exclusive jurisdiction of the English court.
These terms and conditions replace all other Terms and Conditions previously applicable to the use of our website.

This Site is operated by Quespco Ltd (Company No.06531915 ) registered office address at Relax-A-Realm, Tanygraig Fach, Ystumtuen, Aberystwyth, SY23 3AF.